Support

Support desk

Tickets for client work. Optional public intake if another website should open tickets in this workspace.

1. Open Support Desk. Create a ticket for a company, or pick up an existing one.
2. Add notes, assign, resolve, close, or archive from the ticket page.
3. Public intake (a key and form on another site) is optional. Configure it under Support Desk → intakes if you need that.
4. Workspace staff and portal users can send feedback with the envelope: choose this company’s support for local issues, or rapidco app support when the product is broken.

Related: Client portal (staff view) · Companies and contacts · Support requests

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