Support

Support requests

The envelope opens a request. Choose this workspace’s Support Desk, or rapidco app support for product issues.

1. Open the envelope in the sidebar (staff) or in the portal (customers).
2. Support contact: “{company} support” goes to this workspace Support Desk. “rapidco app support” goes to Rapidco.
3. Describe what you were doing, the page, and any error text. Attach a screenshot if you have one.
4. Local requests stay in Support Desk. Product issues are for Rapidco, not mixed into client work unless Rapidco’s inbox is this workspace.

Related: Support desk · Turn modules on

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